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AI Applications in the Human Resources Field


November 29, 2021

Human resources

Now the human resources are also using AI

As you may know, artificial intelligence uses a combination of machine learning and deep learning to simulate human thinking and solve specific problems.

AI-based tools can access and analyze vast volumes of data to make intelligent decisions. As artificial intelligence continues to become more sophisticated, it is sure to revolutionize our lives in countless ways over the next few years. And AI is already transforming the human resources field in many ways.


Employee Training and Engagement

HR professionals are already leveraging the capabilities of an engagement software to improve employee retention and job satisfaction.

Employee engagement software can include training tools, a notification system, survey and feedback options, employee incentives and recognition, and a performance evaluation system.

But artificial intelligence is helping to improve staff training even more, which will lead to better employee engagement and retention.

There are lots of AI apps currently in production that HR departments will be able to make use of soon. For instance, one AI-powered app in development is Ellen, which connects employees with mentors.


Scanning Resumes

To find the top talent, HR professionals need to go through the challenging process of looking through countless resumes.

Being able to scan resumes quickly is a skill that all people in human resources recruitment need to master. However, the process can now be sped up and made more reliable by using digital AI-powered tools.

For example, when you ask potential candidates to enter information online instead of forwarding a paper or digital resume, a natural language processing-based tool accesses the structured data to quickly find the candidates who stand out from the crowd.

AI-powered resume scanning is the way forward for ensuring companies get the best new talent on board.


Data Aggregation

Today, it is not enough for HR members of staff to simply look at resumes and conduct interviews. They also need to scour the internet to see what candidates’ social media profiles are like and whether any red flags are being raised.

With machine-learning and AI-powered data aggregation, it is simple and quick to automatically scan through endless repositories on social media platforms and other internet sites.

Companies like eBay and IBM already use AI-based tech to scrape through countless sources and collect data about potential job candidates and analyze the experience and market value of each.


Employee Referrals

AI is also enabling human resources departments to better understand employee referrals.

By analyzing the types of employees that are being referred and gaining insights into which ones are successful at being accepted for new roles, it is easier and quicker to ensure the best referrals are hired.

AI tools can also analyze data from previous referrals and identify candidates who are similar to successful employees, too.


Employee Retention

When onboarding new employees, you want to make sure as much as you can that they are going to stay with your company. Artificial intelligence can help to reduce employee churn and attract the best talent.

By processing information about prospective employees and their activities, AI tools are able to identify the people who are more likely to leave their current workplaces and commit to your company long-term.

For example, IBM has an AI-based system that is able to predict with 95% accuracy which employees will actually leave their current positions. Furthermore, the system is now performing 30% of the tasks that IBM’s human resources employees used to do.


Learning and Development

The future of learning and development is sure to be fueled by AI over the coming years.

With technology that uses artificial intelligence and machine learning, employee training and development will become more agile to meet employees’ individual needs.

Learning will become more personalized, taking a broad range of things into account, such as an individual worker’s existing skills and future goals and proactively addressing any skill gaps.

Content matching and recommendations can then be based on the relevancy of individual employee needs.

Chatbots will also be used more in employee learning processes, allowing workers to receive coaching and get responses to frequently asked questions in real-time.



More and more businesses are using AI-powered chatbots for numerous tasks.

In human resources, chatbots can be used to answer online questions, thus giving HR professionals more time to focus on other important jobs.

Chatbots with AI technology can also be used to support contact with potential job candidates and help augment internal operations.

One example of a chatbot being used in the human resources field comes from the United Kingdom’s National Health Service.

Recently, the NHS started using a chatbot called CoachBot. It can perform short interviews with prospective candidates and come up with ways of improving team performance.

As artificial intelligence becomes more sophisticated, expect chatbots to become even more capable of handling numerous tasks to save human beings time and create more efficient systems.

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