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Top 10 Recent Virtual Assistant Fundings to Note in 2021



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October 6, 2021

Virtual Assistant

A virtual assistant is an independent contractor who provides administrative services to clients while operating outside of the client’s office. A virtual assistant typically operates from a home office but can access the necessary planning documents, such as shared calendars, remotely.

 

MFine

Digital healthcare startup MFine has raised US$48 million in Series C funding co-led by Moore Strategic Ventures and BEENEXT, with participation from existing investors Stellaris Venture Partners, SBI Group Japan, SBI Ven Capital Singapore, Heritas Capital, Prime Venture Partners, Y’S Investment Pte Ltd., and Alteria Capital. With this funding, the startup now aims to build one of the largest virtual hospitals in the world and make high-quality healthcare more accessible and effective with the use of AI and mobile technologies. MFine is now enabling clinical decision support for doctors using AI and bringing vitals monitoring and health management to consumers’ smartphones.

 

Kore.ai

Kore.ai, a top conversational AI software company, today announced it has raised $50 million in Series C funding led by Vistara Growth and PNC, with additional participation from NextEquity Partners, Nicola Wealth, and Beedie Capital. Kore.ai also secured an additional $20 million credit facility from Sterling National Bank bringing total funding to US$70 million. As a part of the Series C round, Randy Garg, Managing Partner of Vistara Growth, and Daniel Pavlick, Executive Vice President of PNC, have joined Kore.ai’s board of directors. Kore.ai plans to use a significant amount of the funds to scale efforts to be the undisputed leader in Experience Optimization or XO, optimizing enterprise customer, agent, and employee experiences through AI-native platforms and products. The company recently launched SmartAssist, the world’s first AI-native end-to-end Contact Center as-a-Service (CCaaS) solution, as well as BankAssist, an omnichannel conversational virtual assistant that automates the most common retail banking customer needs to drive elevated customer experiences.

 

Leena AI

Leena AI has raised a total of US$40M in funding over 5 rounds. Their latest funding was raised on Sep 28, 2021, from a Series B round. Leena AI is an autonomous conversational AI-backed platform that helps enterprises better employee experience. The platform is powerful, flexible, and made to meet the needs of any enterprise. With Leena AI, companies can eliminate the need for HR staff to work on tasks such as answering policy-related questions, knowledge management, generating employee documents on demand, and managing employee tickets so they can focus on high-value activities. Leena AI plays well with 20 plus platforms, including SAP SuccessFactors, ADP, Oracle, Workday, and Microsoft Office 365. It is trusted by 1M employees across companies like Nestle, Puma, AirAsia, Coca-cola, Lafarge Holcim, and Abbott. The platform is capable of handling every aspect of employee experience across the employee lifecycle. From FAQ automation and employee engagement right up to employee onboarding, the platform aims to help organizations streamline all HR workflows.

 

Hi Platform

Hi Platform has raised a total of US$6.4M in funding over 2 rounds. Their latest funding was raised on Sep 30, 2021, from a Venture-Series Unknown round. Hi Platform is a service platform that enables companies to build better relationships with their customers. It brings business intelligence to the media, making it possible to immediately and unlimited access to all social media conversations. The company was founded in 2017 and is based in Sao Paulo, Brazil.

 

Aisera

Aisera, a Palo Alto California AI startup company that provides virtual assistants and customer service solutions to businesses, has raised $40 million in series C funding from investors. With a base of 65 million users, the company has already signed up multiple business users such as 8×8 (a telecom business), Autodesk, McAfee (an anti-virus business), and Zoom.

 

Wishup

Delhi-based Wishup, which offers chat-based task management services, has raised an undisclosed amount in a pre-Series A funding round led by Inflection Point Ventures (IPV), a company statement said. The firm will use the capital for business development, marketing and building technology teams, Neelesh Rangwani, co-founder of Wishup, said in a statement. Wishup connects businesses to virtual assistants that provide a range of services including executive assistant, lead management, customer support, secondary research, database building, sales excellence, and digital marketing. The company targets self-employed professionals, small and medium businesses, and startups.

 

Attractive.ai

Helsinki-based startup Attractive.ai has closed a $1 million funding round led by Superhero Capital. The company’s Poe virtual assistant analyzes and compiles reports on websites and other digital creations, simulating a human user and offering advice to correct errors and generally improve user experience. Attractive.ai claims its goal is to “rid the world of bad websites.” To accomplish this lofty ambition, the company designed a virtual assistant named Poe. Poe is built on a large database of information about user experience and website design. The AI uses that data to examine every aspect of visiting a website or using digital tools as though it were a human. Once the results are gathered, the AI creates a report laying out any issues it found, screenshotting where necessary.

 

Yellow.ai

Yellow.ai, which provides customer experience automation to brands such as Sephora, Domino’s, and MG Motor has raised  UD$78.15 million in Series C, led by WestBridge Capital along with Sapphire Ventures, and Salesforce Ventures. Lightspeed Venture Partners again participated in this round, which brings total funding raised so far to US$102.15 million. The funding would help the firm strengthen its dominant leadership in over 50 countries including India, Southeast Asia, UK, Middle East, and LatAm, and establish a strong presence in the US. It would be adding 70 employees to its 500 global headcounts.

 

Virtual Gurus

Virtual Gurus, a Calgary, Alberta-based talent marketplace that matches businesses with skilled and qualified American and Canadian virtual assistants, raised an additional $1.7M in funding. Virtual Gurus is receiving more than US$980K from Western Economic Diversification’s Business Scale-up and Productivity program. The company has also secured an additional $700K from its very supportive shareholders including Raven Indigenous Capital Partners, the51, and other key investors. This brings Virtual Gurus’ total funding to US$2.9M.

 

Help Lightning

Help Lightning, a remote visual assistance software leader, has just secured an additional $3 million in growth equity from its Series A funding round – a show of trust and backing for remote visual support and opportunity for the technologies that help make it possible. The additional growth equity fund shortly follows the US$8 million Series A led by SaaS return investor Resolve. In its latest financing round, Help Lightning has secured support from two new strategic investors: Larsen & Toubro, an engineering and infrastructure giant, based in Mumbai, India, and Engage, a corporate venture platform based in Atlanta, Georgia. With the investment from the staunch supporters, Help Lightning can focus more on realizing its growth initiatives and speed up its already aggressive product road map.


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